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Google Image Search can be a great tool for eCommerce, allowing users to find highly relevant product images which they can simply click, and buy. Follow one users quest through the highs and lows of attempting to make a purchase via Image Search, and find out what you can do to maximise eCommerce opportunities in this area.
Once upon a time, not too long ago, in a land not far from here, a young man called Ed fell in love with a girl called Jennifer. Ed & Jennifer lived happily together for a number of years and even started a business together. One bright Christmas morning, Ed took Jennifer for a walk in the beautiful countryside where they lived and asked her to marry him. Jennifer said yes and the townsfolk rejoiced!
Plans were made and strategies laid, all with the aim of creating a wedding that would never be forgotten (and a fine job they are doing so far). It is here, dear reader that our story begins. For our heroine needed some help, and this faithful lady-in-waiting was honoured to be asked to be a bridesmaid, and left in charge of finding the bridesmaid’s shoes…
To some, being asked to find a gold pair of heeled sandals to match a dress you have only seen in a photo, for you and another bridesmaid to wear to one of your best friend’s weddings, may sound easy. If this is the case you are probably a boy. The subtle nuances in colour, tone and style could mean the shoes are the final flair, finishing the outfit with impeccable taste and class, or a clumpy disaster, destroying the carefully crafted ensemble and the souls of those wearing them in one fell swoop.
Enter the valiant Image Search to save the day!
I’m a pretty busy person, and I’d like to think I’m quite good at using search. In my opinion shoes are a good candidate for using image search. Google seemed like the obvious steed with which to begin a series of lunchtime crusades to find the mythical ‘Shoes of Perfection’.
I started pretty broad, to try to encompass as many options and ideas as possible…
Not bad Google, not bad. It was always a given that searching for ‘gold sandals’ would bring up a number of garish and unsuitable options, but also some quite tasty ideas. In the very first row I spotted three possibilities, and went to investigate. This led me to a blog post on ShoeWawa comparing Manolo Blahniks to a copy produced by ASOS. Designer style at High Street prices you say? Amen, sister. So I clicked the link…
Oh. Out of Stock.
Ah well, I thought cheerily, on to the next pair. Click! Hmm, a magazine site…where are the shoes…
Click. Click click. Click click click…frustration mounting…nothing. Ok so I can’t click on the image. So I scroll down the page.
Ads, white space, a request for me to say how great the article was, which is pretty frustrating right now…nothing.
Back to the top. Ah! There’s a little carousel! Lets’ try that…
Success! And there’s a link! Click!
Oh. Out of Stock. Again.
Well that’s ok, we have one left, right?!
This pattern continued over and over, including adding the words ‘buy’, ‘buy online’, ‘for sale’, and so on. As we create more and more content, for strategic purposes, as bloggers, and businesses, and as individuals, the number of dross experiences such as mine will continue to increase.
We need to be educating site owners and optimising Image Search to best effect to prevent these kinds of lost sales and painful searches which really do make you need a lie down sometimes.
You can also find more tips in Lenka’s recent post.
Now, to those who would tell me I should use Google Shopping to save myself all this trouble, I ask you:
Google Shopping deserves a blog post all of its own so I’ll keep this brief.
It’s horrible and I would really rather not be part of it.
The Paid Inclusion Model recently adopted by Google came after around ten years of free inclusion, with Google stating initially that:
“Most online merchants are also automatically included in Froogle’s [now Google Shopping] index of shopping sites. Because we do not charge merchants for inclusion in Froogle, our users can browse product categories or conduct product searches with confidence that the results we provide are relevant and unbiased.”
So that’s good then, because those things don’t matter anymore.
Danny Sullivan wrote a good article about problems with Google Shopping and Paid Inclusion in November 2012, which you can read here. Portent gave a good overview for smaller brands and business on line in this article.
From the user point of view, I personally don’t find Google Shopping that user friendly. Also it does not appear in the black bar on my home screen so I am inclined to forget it exists from time to time. This, predictably given the nature of the Google-beast, insinuates it is not used as widely as those Google products which do appear in the bar such as Translate and Play.
I find its choice of filters odd too; for example my search for ‘gold sandals’ gave me these filter options (I won’t mention the pink shoes in the ‘gold sandals’ search if you don’t):
Options are free shipping, new items, category (shoes/anklets/jewellery sets?!), price, brand and store. On an expedition such as mine the most important considerations are going to be size, heel height, price, and when they will be delivered. I don’t care where they come from, or if they are a new design or not.
At the time of writing my quest continues and I have yet to find the elusive Shoes of Perfection, however I will be utilising alternate methods from now on.
Image search has great potential for retailers if used correctly, but a lack of knowledge around this topic coupled with lazy housekeeping is leading to an increasing amount of lost sales and user frustration. This is partly the fault of Google but also down to poor image optimisation.
If you can be one of the few in your niche to get it right, there is enormous potential for increased sales and brand awareness.
Gold Woman Shoes by BigStock Photo