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Unlike 08 numbers, 03 numbers cost the same to call as geographic landline numbers (starting 01 and 02), even from a mobile phone. They are also normally included in your inclusive call minutes. Please note we may record some calls.
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This policy was last updated June 2018
Koozai Ltd. (‘Koozai’, ‘we’, ‘us’, and ‘our’) take data protection very seriously and we are committed to protecting your personal information.
This explains what information gather about you, what we use that information for, and who we give that information to. It also sets out your rights in relation to your information, how long we keep it and who you can contact for more information. Click on the links to take you to the sections.
It is our policy to collect only the minimum information required from you. If you believe we have collected excessive information about you, please contact us www.koozai.com/contact/
to raise any concerns you may have.
Although you do not have to provide any of your personal information to us, if we ask you to do so and you refuse, we may be unable to provide you with the information, benefits or services you want from us.
Personal information is anything that enables you to be identified or identifiable, such as your:
Your personal information is sometimes called “personal data”. We collectively refer to handling, collecting, protecting or storing your personal information as ‘processing’.
Below are just some examples of how you may provide personal information to us:
When you provide personal information to us, we may use it for any of the purposes described below or as stated at the point we collect it from you (or as may obvious to you from the context of collection), including:
We do not collect personally identifying information for sale to third parties.
We rely on one or more of the following processing conditions:
We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction.
Only authorised persons are provided access to personally identifiable information we have collected, and such individuals have agreed to maintain the confidentiality of this information.
Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure.
We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.
We may transfer, share or disclose the personal data we collect from you to third parties (other organisations or individuals) for:
We also may transfer share or disclose personal data to third party service providers of identity management, website hosting and management, data analysis, data backup, security and storage services.
These third party providers may use their own third party subcontractors that have access to personal data (sub-processors). It is our policy to use only third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.
We may also disclose personal information to third parties under the following circumstances:
We may also disclose your personal information to law enforcement, regulatory and other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law or regulation.
Your personal information will not be transferred by us outside the UK.
We will retain your personal information only for as long as we need it, given the purposes for which it was collected, or as required to do so by law.
Normally, this means we will retain your personal information for 2 years after our last contact or end of a project. For more information please contact us to request a copy of our retention policy: www.koozai.com/contact/
At Koozai we only aim to distribute marketing materials that are of interest to their recipients. We have an opt-in system to our three marketing distributions Koozletter, Exclusive VIP Invites and Tune In.
When you opt into any of these subscriptions you will only receive marketing emails related to that specific subscription. If you want to unsubscribe from any subscriptions, you should look for and follow the instructions we will provided in the relevant communications to you.
If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.
You have certain rights in relation to the personal information we hold about you. In particular, you have the right to:
If you would like to exercise these rights or understand if these rights apply to you, please contact us www.koozai.com/contact/
We will not use your personal information for automated decision making or profiling.
We understand the importance of protecting children’s privacy and we never knowingly collect personal information about individuals under the age of 13. We adhere to laws regarding marketing to children.
We do not intend to collect special category (also known as sensitive) personal information through our website (unless we are legally required to do so). Examples of special category information are: race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.
We ask that you do not provide us with special category personal information when using our website.
This website uses the following cookies:
If you have any questions or complaints about the way your personal information is processed by us, or would like to exercise one of your rights set out above, please contact us by one of the following means:
50-52 Botley Road
You also have the right to lodge a complaint with your local data protection regulator, which in the UK is the Information Commissioner Office (ICO). The ICO can be contacted by the following means:
Telephone: 0303 123 1113 (local rate calls to this number cost the same as calls to 01 or 02 numbers). If you’re calling from outside the UK, please call +44 1625 545 700.
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire
We may update this Privacy notice at any time by publishing an updated version here. So that you know when we make changes to this Privacy statement, we will amend the revision date at the top of this page. The new modified or amended Privacy notice will apply from that revision date. Therefore, we encourage you to review this Privacy notice periodically to be informed about how we are protecting your information.