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Koozai > Blog > 9 Signs You Need a Digital Marketing Agency

9 Signs You Need a Digital Marketing Agency

| 3 minutes to read

Whether you’re running a business or managing all the marketing for one, keeping on top of everything is a big ask. SEO, paid ads, content, digital PR, reporting and now AI is changing how people search too. If results are stalling or you’re unsure what to focus on next, it might be time to bring in extra help.

Here are nine signs that show it could be worth working with a digital marketing agency.

1. Your website traffic has dropped and you don’t know why

If your site used to bring in regular traffic but now it doesn’t, there’s usually a reason. It might be down to missed SEO basics, an algorithm update or something technical that slipped through the cracks. If you’ve recently launched a new site or changed platforms, and things suddenly dipped, it’s worth checking if anything got lost in the process. An audit can help spot any red flags.

2. You’re creating content, but it’s not getting seen

If you’re writing blogs or publishing guides but no one is clicking on them, it could be down to the topic, structure or keyword targeting. We often see sites with loads of articles that never get picked up by search engines because they’re not answering what people are actually looking for.

Even small changes can help your content work harder from clearer titles to matching search intent.

3. You’ve tried Google or Meta ads but didn’t see results

Lots of businesses give paid ads a go and end up disappointed. Maybe you got lots of clicks but no sales, or you couldn’t tell what was working. If you’ve ever launched a Google Ads campaign and didn’t know what half the metrics meant, you’re not alone.

An agency can help set up proper tracking, refine your targeting and stop you wasting budget.

4. Your reports don’t show what’s actually working

If your monthly reports are full of numbers but you still can’t tell which channels are bringing in leads or sales, it’s time to change that. Marketing reports should be easy to read and clearly show what’s working and what needs attention. You should be able to spot problems quickly and make decisions based on real data.

If reports feel confusing or too vague, they’re not doing their job.

5. You’re reacting rather than planning

If your marketing shifts week to week depending on trends, last-minute requests or what a competitor just posted, it’s hard to build momentum. A good agency will help you set goals and stick to a plan that supports growth, not just short-term fixes.

A calm, structured plan is often what turns things around.

6. You’re not sure what to do about all the AI changes

AI is reshaping how people search. Tools like ChatGPT and Perplexity are being used instead of Google, and AI Overviews are giving direct answers in the search results. This means fewer clicks for some websites especially if your content doesn’t clearly answer questions or show real authority.

If you’re not sure how AI affects your current setup, now’s the time to review your strategy.

7. You don’t show up when people search for your brand or services

If you search your business name or your services and your site doesn’t come up or worse, your competitors do something needs fixing. Sometimes it’s a quick win, like writing better content. Other times, it’s about building more authority in your space.

It’s always worth checking how you appear in search.

8. You’re doing a bit of everything but nothing feels joined up

Maybe you’ve got someone doing social posts, another person running ads, and a freelancer writing blogs but it doesn’t feel connected. If your campaigns don’t support each other, you’ll miss out on the full impact. A good agency brings everything together so your SEO, ads and content all work in sync.

Even small improvements to how channels support each other can make a big difference.

9. You want to grow but don’t know where to start

You’ve hit a plateau. You know there’s more you could be doing but should you focus on SEO, digital PR, paid search or something else? If you’re unsure where to put your budget or how to get more from what you already have, an agency can help you focus on what actually drives growth.

You don’t need to do it all. Just do the right things.

What next?

If you’ve recognised even one or two of these signs, it’s a good idea to get a fresh pair of eyes on your marketing setup.

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Kelly-Anne Crean

Head of Operations

Our multi-talented Head of Operations Kelly-Anne is also a Client Services and SEO expert, with 16 years’ of experience in digital marketing and search engine optimisation. During that time, Kelly-Anne has had the opportunity to work with a variety of exciting clients including De’Longhi (Braun), Srixon and the V&A. She’s perhaps the most organised person you’ll ever meet, and she’s also our Queen of self-defense, with almost 10 years of Krav Maga under her belt.

Kelly-Anne Crean Read more about Kelly-Anne Crean
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