We love digital - Call
03332 207 677 and say hello - Mon - Fri, 9am - 5pm
Call 03332 207 677
Unlike 08 numbers, 03 numbers cost the same to call as geographic landline numbers (starting 01 and 02), even from a mobile phone. They are also normally included in your inclusive call minutes. Please note we may record some calls.
I have personally witnessed debates at conferences and among SEO’s at various gatherings on the topic of ethics and either SEO or Black Hat tactics; as well as seeing posts about it on numerous websites…
So I have dug deep into my pockets and pulled forth my 2 cents and personal views, in the vein hope that this will end the debate!
The debate usually centres on whether Black Hat is ethical; and it seems a significant amount of people have an opinion on this. I have even seen a Christian SEO company website that asked if Black Hat SEO is in fact a sin! So I suppose and propose that the debate starts with where you get your morals from, as much as how you define morality.
The Origins of Morality
As an atheist I don’t draw my morals from any religious doctrine, yet I would still consider myself to be a moral person. A wider view of the origins of morals would have to consider the impact that evolution has had on humanity. Ape societies or early tribal societies would have formed as a result of the emergence of social interactions; we see this in primitive forms throughout the animal world. For example; chimpanzees and meerkats to name just a couple of species exhibit the fundamental principles of morality through “cooperation”. Within these groups we can observe how by working together as a collective or group enables the realization of far greater results than when individuals work on their own.
It is from this that morality starts to emerge; what behaviour is acceptable within the group is the intrinsic core of all morals. In monkey society we see that those individuals who help out the most are often promoted up the hierarchy. From an evolutionary perspective this makes sense because societies that promote these traits will prosper more so than those who do not and beneficial traits are hence naturally selected.
To illustrate this evolutionary selection of morality, the best example I can think of is this: If the kill rate within a society were higher than the birth rate, the society would soon become extinct. So for the most part, we find that killing to be considered immoral… But not completely! Often war, capital punishment, self defence, etc are all exceptions to this rule, in all likelihood this is because we have a certain amount of moral leeway; so long as the rate that people are killed is lower than the rate at which they are born we are in positive moral equity, so to speak!
What is Morality?
Unless you take your morals from a holy book you are faced with a few diametrically opposing philosophical paradigms; such as moral relativism or moral objectivism or your own personally derived countenance for specific behaviour. Personally I dislike the idea that morality is flexible and depends on what others around you have been doing for the past few hundred years. But without something to define it, arguing for moral objectivism is quite hard.
In a perfect world I would propose that everyone should have the right and freedom to do whatever they want so long as they do not infringe upon other peoples’ rights and freedom to do the same.
So what does this have to do with SEO, Black Hat and Google? I hear you cry!
Well… Before I move onto whether SEO and Black Hat are ethical endeavours, let’s take a quick look at what Google deem to be moral behaviour. For example Google does not like Bittorrents:
But Google does not discriminate against theft with the same algorithmic certainty as file sharing:
So clearly we can see that Google have programmed responses to certain search queries. File sharing, which is not actually illegal, is not suggested to the searcher despite the blatant and clear intent of the search term. Theft on the other hand, which is illegal and frowned upon in every culture, country and religion, is worth suggesting to the searcher.
This is not a moral issue and the reasoning behind both responses from Google has nothing to do with morality. No. It is to do with money, more specifically with profit. This is also true for the guidelines that Google have created for optimising your website. These guidelines and the behaviour of the company in general is directly connected to delivering profit to shareholders. Thus I believe it to be both equally fair and appropriate to state that Google is amoral; neither moral or immoral.
Is SEO moral?
Now that I have demonstrated both how and why Google behave the way that they do I will go further by using my ratiocinative powers: Adhering to Google’s guidelines may be beneficial, profitable and practically useful to your online marketing strategy, but this does not make it either moral or immoral… But is optimising a website to appear higher in the SERPs immoral because you may be negatively affecting someone else’s position within the SERPs who may actually be more relevant to the searcher?
Logically this question can flipped around to ask “whether a searcher has a moral right to the most relevant results possible?” – In a perfect world the answer would be yes, but sadly in the real world the answer would have to be no. For the most part we live in a capitalist society, and capitalism is intrinsically and fundamentally immoral… To offer an example if you sold lamps and someone came into your store to buy a lamp, and you know that the shop down the road has cheaper better lamps would you suggest that they buy from your competitor? No. Why? Because that would inevitably lead to your business failing. This is a simple but effective example of how businesses act in a way that could be described as immoral on a fundamental level.
But back to the original question of whether you or anyone has a moral right to the most relevant search result… Well, would the same principle apply to anything else? For example do you have a moral right to the best deal in a supermarket? Supermarkets price their deals based on geographical locations, as such this may restrict the savings you could make and the quality of the deal that you get.
To summarise, when someone uses Google to find something; they are accepting that this is an imperfect, but free, service provided by a company whose sole purpose is to generate profits. Bad service is not immoral at worst it is unprofitable. In fact, if it was profitable to provide bad customer service, everyone would be doing it!
So, Is Black Hat SEO Moral?
So essentially Black Hat SEO is defined as SEO that breaks Google’s guidelines, which I have demonstrated exist only to protect their profits. And I have also established that SEO is in essence the promotion of a website in the SERPs regardless of its actual relevance to the search terms.
Now there are arguments that Black Hat is dishonest, misleading or otherwise inherently linked to behaviour commonly thought to be immoral. I would argue that Black Hat is primarily dishonest or misleading to Google, in such a way that could lead to them losing profits. I would also argue that dishonesty is not intrinsically immoral, I am sure most people have told a “white lie” once in their life.
The only difference between White and Black hat SEO is whether Google’s guidelines have been adhered to. I would therefore have to defend the position that both are intrinsically amoral activities that can only exist by being supported by an essentially immoral global economic system. The moral legitimacy of both activities are juxtaposed and fostered by the indifferent moral blanket laid upon us by capitalism.
Ethics Green Road Sign via BigStock
In today’s multichannel world, there are mountains of data which provide insights into how users have interacted with your business and their path to conversion (or non-conversion). It is important to understand performance with multichannel marketing, which can be achieved through attribution modelling. Attribution refers to assigning credit to something (a channel, touchpoint, etc.) for the role it played in the final conversion. An attribution model is a rule, or set of rules, that assigns this credit correctly to the right channel or touchpoint.
For a long time, Bing, the UK’s second-largest search engine, has been underappreciated and, in some instances, even ignored. Often regarded as the inferior search engine to market leader Google, Bing has historically struggled to appeal to many in the digital world. Most PPC analysts would give justified reasons for neglecting Bing for so long; these include the volume of traffic and the user experience just not matching up to Google. However, the validity of these assessments is now diminishing. Bing has grown and improved rapidly in the last couple of years; if you are not integrating it into your comprehensive digital marketing plan, you run the risk of missing out on a large portion of your chosen market and significant revenue.