Unlike 08 numbers, 03 numbers cost the same to call as geographic landline numbers (starting 01 and 02), even from a mobile phone. They are also included as part of inclusive call minutes and discount schemes from all major mobile phone and landline operators.
It’s time once again for SAScon, so we sent three Koozais to Manchester to support one of our favourite search marketing conferences in the UK. With more than 35 speakers, and 33 talks across two rooms and two days, we’ll be posting the key points from each talk for you to bookmark for easy reference in the future.
Our very own Graeme Benge presented alongside Barry Adams from Pierce Communications on day two, showing attendees How to Deal With (not provided).
In order to cover all the talks across the two days, we also have Tara West and Graeme Benge putting together great write ups for each session to ensure we don’t miss a thing from SAScon Manchester 2013!
Sessions attended by Tara West
Keynote Speaker – Thomson Local – Alistair Thornton
20 percent of desktop searches have a local intent
PPC is becoming too costly for small businesses because large businesses can bid more and still make a profit, but small businesses can’t bid that much because they have smaller margins
‘Self serve’ for AdWords doesn’t work, for example AdWords express etc because small businesses don’t have the expertise and it takes them too much time
Capacity optimisation is key: if someone in your organisation isnt busy then you need to get them doing other things as it saves you time and money in other areas
Customers only want to see reports on leads and how much they cost them, rather than other metrics such as rankings
The future: Google Glass, Google Fibre, Project Chauffeur, Google Now, The D-Wave 2 which is a quantum computer working with NASA.
The scale of information is simply ginormous:
In 2012: 2 billion people online, 6 billion mobile, 800 exabytes,
By 2020: 5 billion online, 10 billion mobile, 53 zettabytes info
The key challenges – cross device, cross channel, cross funnel
If you count visits by device, you are likely to be over counting visits by a factor of 2.6
90% of users use multiple screens to accomplish tasks
77% of viewers watch TV with a device
The measurement protocol – traditionally just websites, now trying to track all the different devices used to accomplish task so as a result you will be able to feed footfall into real time Google Analytics report.
GA is Shifting from session based Analytics because interactions by multiple devices means cookies get counted not users.
Rolling out User ID tracking. A user centric tracking focus. Then able to understand customer journey and lifetime value
Can collect offline conversions – for example a site generates a quote ID that is linked to user ID to track offline conversions when they call a call centre and buy.
Dimension widening for data not sent to the measurement protocol. CRM info for instance. For example, it will be possible to analyse which visitors by age group views XYZ product and can be stitched into GA.
Attribution modelling – this sees GA processing data of multiple sessions prior to conversion. Building the right customised model is hard.
Assist vs last click conversions will become more and more useful and insightful
What is the business value of each marketing touch point? Identify behaviour pattern and understand likelihood of purchase: E.G. Search, then display, then email, then purchase = 3% likelihood of purchase
BigQuery which is Google’s big data engine allows premium clients run hyper granular queries. E.g. If running TV ads, you can run a query to return user data for 15 minute intervals.
Google excited about what can be achieved by the data experts when this rolls out.
The moment when you need to find out about a product or service, the moment you reach for a device to find out more.
First moment is triggered by words and images – descriptive text.
Second moment is when the decision is made and the user moves to experience
Ultimate moment of truth is what they then share about it
As SEOs we now need to interact more with audiences and PR as link quantities to influence audiences. Content Marketing and PR outreach will mean more compelling copy exists to capitalise on individual ZMOT
Content raises awareness and prompts consideration and influence so target authority publishers to reach new audiences. It’s generates trust and credibility.
Responsive design is when a browser adapts to a users device
Its just one line of code
Ensure landing pages are prioritised for responsive design. Offline marketing will likely mean landing pages are viewed on a mobile or tablet
Good examples of responsive design are: BBC, thenextweb,
Mobile vs responsive design:
Mobile can cause technical issues with redirects. Not a good fit if regularly doing email campaigns.
Apps have some advantages like API access to leverage Geo targeting. However the level of interaction is likely to low for a user to want to download an app.
Natural tendency is to shove all desktop content into responsive design which means everything gets smaller. Do the opposite as links need bigger target areas
Use technology to understand device – don’t serve a recommendation for a blackberry app to an iPhone user.
Understand intent – if a user goes to your site from a mobile a more appropriate message would be to show to get there rather than a generic sales message.
The future? Keep an eye on the car industry as looks to enriched in-car use. F
Both Ford and GM are developing API for developer to access.
Transmedia campaigns – used in promotion of the film Prometheus. In addition to traditional trailers there were online tasks to complete that revealed character back story, there was offline promotion with Weyland corporation appearing at conferences despite being a fictional entity of a film. The upshot is a viral 3D presence for a story. The film was a fantastic box office success.
Use unique keys and says to add random elements for encryption & a cryptic prefix to prevent automatic scripts and SQL injections. Only use plug ins from trusted authors as you are handing over control
Remove default admin, set up new user as admin & log out. Login with new admin and delete old one, use a STRONG password
Never search for free WordPress themes. Use ‘TAC’ plug in which scans themes for encryptions and redirections etc. Scan your theme daily for viruses, modifications etc & stay up to date!
A Drupal Yoast SEO plug in is on it’s way…
Google would rather show authors than star ratings and reviews, so if you are a retail site authorship might not be such a good thing for your business.
Elements of Personalised Search: Location, Search history, Browsing history, Social circles, Known interests
Google doesn’t always get it right such as giving US results for a shared UK town name
Google filters results based on what it knows of you which can result in the same search by users with differing political views getting different results. Which are the ‘best’ results? Is this a good thing?
“In Google’s world public space is just something that stands between your house and the well reviewed restaurant that you are dying to get to” Evgeny Morozov. Google want to you to walk into the stores who have paid them to get you there; could this not damage public engagement?
Google will show you things it knows you like/will buy, creating a Filter Bubble: SERPS will be full of sites you visit regularly. News will be only from sites you age with. World views will become increasingly polarised, isolated and self perpetuating
Why is it dangerous? People get things wrong all the time, you won’t know you’re wrong if everything you see agrees with you. Never get exposed to alternate viewpoints. May end up with unshakable conviction stay maybe based on flawed information
Diversify your digital services, stop using Google, find new websites, use amazon in a private session and install ad block plus, read different newspapers and explore your world.
ASA are finally looking at cookie usage and policies quite carefully. Behavioural Advertising customises ads based on your browsing history. Exceptions are: contextual ads, web analytics, first party OBA and mobile devices (but not for long).
Is implied consent now ok? Maybe! You do of need to obtain consent every time someone visits a website only the first time. Data Protection Reform: reforms currently under discussion, unpopular changes. What consent is required will probably be explicit again, and could create issues for marketers. Email marketing must be ‘opt in’ except for limited exceptions. ‘soft opt in’ is ok but NOT for 3rd parties.
Right To Be Forgotten will come into law quite soon.
Penalties can be quite harsh from the ASA including enhanced naming and shaming, refusal of advertising space, even banner advertising to make users aware that you have breached the ASA regulations.)
Interflora vs. M&S case: Competitor keyword targeting ‘not inherently objectionable’ but do NOT use competitor name in text of ad, thin ice…
Constantly listen, delays can do damage aka the Nestlé fiasco. Plan for different scenarios, be prepared. Have response protocols in place so you can react quickly in any situation. Everything you put out there impacts reputation. Think about the worst thing that could happen in social media and know how your audience who are likely to react.
Most conversations online are not about brands. What makes people share online? Stay relevant and and understand your audience. Don’t talk about yourself, talk about them, people are most inclined to talk about themselves and things that impact upon them. discover conversations you can occupy that fit your brand, are large or will be, appeals to your target audience, and is actually interesting.
The number of average information sources used by consumers coupled between 2010 and 2011 to 10.4.
It will continue to get harder to see how users get information about your brand.”when we say it’s positive, the machine about 21% of the time says it’s negative” – Coca Cola.
Word of mouth has 2.1 billion impressions a day in the Us alone. Only 6% occur online, but are seem by many more people than offline. 63% of people cited word of mouth to be a highly credible source of information. It tends to be positive. Online word of mouth correlates with sales. Positive Tweets explain 5 x the variability of sales of advertising in video games.
When something works people repeat it and repeat it. When they reach overkill they may blame the platform. Brands often think getting Likes is enough, it is not. Put yourself the shoes of those you wish to interact with and who will be a brand ambassador, build a conversation.
You need to understand your target audience? What makes them happy? There is no average user,everyone is different. Data cannot tell you everything, get closer to your users via social media. People don’t always realise what they are thinking, like an illusion. We want to believe we understand what is going on via confirmation within ourselves or via confirmation by others. We want trust to help make our decisions.
What are people doing online? Everything, they do online what they do offline. Chit chat online builds connections and bonds users. It helps them work out who they do and do not want to be associated with. Even boring Tweets can get a lot of attention because people can associate with it.
Only 5% of teens on Facebook limit what their parents can see on Facebook, they don’t care, it is their voice. The more friends a teen has on Facebook the more their overall social networking activity increases across all social media sites. Don’t try to directly sell on social media, people are there to relax. Gently move your product without pushing it in your influencers faces.
Word of mouth is responsible for 20-50% of purchases. Only 7% of word of mouth marketing is online, but the majority starts online. Create trust and credibility around your brand. People trust people.
“You is the most powerful word in the English language because people are ultimately interested in fulfilling their own needs”
Social media is the perfect platform to show off, of influencers have a big ego – give your product away. Adapt to people’s situations. What are they doing? When when you target them they aren’t paying attention to you, they are doing other things. Action the situation, timing has to be perfect. do things offline to help you online. Use data to ally look at people, and work out what they want and when, put yourself in their shoes.
67 million deployments of WordPress currently. In 2002 a group of bloggers were using B2, and the guy who created it disappeared, and could not be contacted. There were security issues and one of the community decided to take the software and develop it. Took everything over, and first release came out 2003.
Mike thinks it became such a success because it is simple to use, open source GPL means anyone can create services, plug ins, themes etc, and because of the community around it, fantastic support etc.
WordPress.com is effectively banned in some more repressed countries because it is so easy to use that it gives everyone a voice where some regimes may disapprove.
WordPress have embraced mobile quite well, not perfect but is adapting and is still quite easy to use. They are still working on it. All major mobile devices have a mobile WordPress app.
Biggest challenges for the future are keeping up with tech and user expectations, people expect more from their interactions with the web.
67% of users start on a smartphone and complete on a computer. Often this so because it is hard to check out, and they want a full experience. They don’t always feel they are getting all the information on a mobile site.
Returns policy is really really important. Returns = Conversions. It is a conversion beacon, but is often ignored.
Users hate carousels, 32% find them annoying, most others ignore them. This is across every sector.
To help increase conversions watch 5 users on your site to find out why the struggle and see of your hunches are correct. Watch them form starting at Google, and see what search terms they use and what they respond to best.
Stop guessing why people leave and what you should do to improve it, and find out why…
If you want your images to appear more prominently you must label your images with a descriptive name, description and alt tag. Simple.
Our attention span is falling – 8 seconds in 2012 compared to 12 seconds in 2000. Only 4% spend longer that ten minutes on a page. Sharing behaviour in the main sees people share images and images. Facebook reported 1.1 billion images shared in 48 hours. (31 December 2012 to 1st January 2013).
Move away from optimising. That just serves yourself not the end user. Make your images better and so will your audience by sharing.
YouTube – the customer is the co creator of value. The cartridge people created a Lego video which simply demonstrated the customer service ethos. The Lego has little product relevance.
The money shop featured a character that caught enough attention that people commented. Petrol guy now has his own YouTube channel.
Webvideomarketing.org is a repository for video marketing knowledge
Top challenges marketers face are cost, complexity and lack of video assets.
Video plays a role in acquisition pre-sale, conversion or sales and lastly post sale or customer retention.
Cross channel sites such as search and display are processed into your data such as ad severs and Analytics via a product such as Marin for using optimisation, campaign managements and reporting and Analytics. Measure, manage and optimise to understand what your cost centre is and how to best use your budget. Use your data to meet customer goals.
Why use a PPC management platform? If you spend a lot of time using spreadsheets, time could be spent better if you let tech take care of that part for you. How much time could you save? Reinvest that time in optimisation and strategy. Generate financial uplift via automated bidding. Uplift globally averages 21-25%.
Improve visibility into data and the ability to run it into revenue optimising actions. Plug search into the data that matters most to your business. Survey Monkey reports that in one case study increased LTV for key international campaigns by 150%. For AMF Bowling monthly revenues from paid search increased by 1000%’ converse rates increased by 74%. TUI saw one brand increase revenue from online advertising by 30%.
Organic search tools: easier to build your own tool than you think. Be careful when crawling, or get your tech guys to do it. Prepare for scale and no one respects free, think about pricing and VAT.
Always challenge those trying to sell you this technology and understand the environment.
Social does impact Google. Social and search are both important to people. It’s not just about increasing ranking, it’s about keeping the competition out by keeping your social profiles in. G+ does impact search and people. Matt Cutts says plus ones don’t affect rankings ‘yet’.
Social search. They can work together but they are changing, especially in the last 6 months. Twitter search changed in February so you can search a lot further. Bing has also started to change, integrating Facebook more and creating a social bar. Linked In is also moving towards search. Google themselves are integrating maps etc too.
Bas tested on Koozai. SERPs results often had better title and descriptions. The Facebook results outranked the Google plus results in some cases. What we shared wasn’t a normal post but was the Google plus page. So we outranked our own Google plus update by putting it on Facebook. does Google plus make Facebook posts rank? Images improve visibility on Facebook but not on search?
Always keep testing, think about goals for every update, use Facebook, make people share your content, don’t just optimise for google, and social IS expanding.
Will google force authorship? Schmidt said authorship very important and people may have not use it if they want to rank well. Topical authority is very likely to be important.it is natural for these guys to reciprocal link and cite themselves. If you’re not getting natural links to your blog then you may not be marketing it right.
Laura has experience of SEO, PPC and Social Media both in-house and within an agency environment. Having worked across a variety of industries from travel to law, and retail to education she is always looking for new and innovative ways to improve the search and social visibility of her clients across various platforms.
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