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Reputation Management Blog Posts

  • Laura Phillips
    The Three Billy Goats Gruff – Dealing with Trolls on the Internet

    Internet TrollDo you remember the Three Billy Goats Gruff?

    Depending on which story you read, these intrepid explorers risked their lives crossing a bridge which happened to house a rather hungry troll. You can read the story here if you fancy, but the long and short of it is (spoiler alert) the troll gets owned by the largest billy goat, and the three brothers spend eternity chomping on sweet, green grass.

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  • Andy Williams
    How Social Media Has Changed The Way We Complain

    Angry PersonAlternatively: Why All Companies Need To Be On Top Of Their Game 24hrs a Day in The Modern World.

    Back in the good old days before the internet and social media there weren’t that many places you could complain, certainly not that publicly anyway.

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  • Oliver Ewbank
    How to Get Perfect Page One Listings For Your Brand

    Perfect Page OneTop brands are constantly striving for a perfect page one when people search for them by name. This means no negative reviews or bad press and complete domination in the SERPs for brand related searches. But how can this be achieved?

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  • Andy Williams
    The Case of Katie Hopkins and Other Deliberate Hate Figures

    Love HateBefore the 4th July 2013 most people (who could remember) knew Katie Hopkins as a former candidate on the BBC show The Apprentice in 2006. Of those of us who watched the show we remember her as the one we all enjoyed hating. She was the show’s villain for that series. Her outrageous claims on her CV that she would do anything to get what she wanted – including her husband whom she stole from his ex-wife, did little to warm the hearts of Sir Alan Sugar or the TV audience.

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  • Andy Williams
    .XXX Domains - Do You Need To Register One?

    Domain NamesSurrounded by hype and publicity I am sure you are all now more than aware that .XXX domains are available for registration.

    As of early December 2011 .XXX domains have been on “general sale” and with this release many businesses have been left pondering whether or not they should be buying this version of their domain.

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  • Mike Essex
    18 Things That Are Ruining The Internet

    Alongside “SEO is dead” posts (we’ll get to them another day) the other thing I hear constantly is that SEO ruined the Internet. Their argument for this is that through the pursuit of adding keywords, gathering links and leaving web footprints, that the online environment is worse because of SEO. In reality SEO has helped the web in a lot of ways, and you don’t have to look far to find the real offenders who are damaging the Internet, with the term digital marketing being dragged through the mud in so many places. In this article I share the worst offenders in my opinion.

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  • John Waghorn
    How To Dominate Page One With Content Marketing

    BRUSSELS - MARCH 13:  Google chairman Eric Schmidt nets $6m cashWhen you first think of Content Marketing, you probably think about how it can be used to help drive traffic to your site, increase brand awareness and promote your products or services to a wider or more targeted audience. Additionally, it can also help with Page One Domination – here’s how.

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  • Harry Gardiner
    The Importance Of Properly Managing Your Social Profiles

    Social Media“Company fires staff; staff take over branded Twitter account.”

    Sadly headlines like the one above were popping up all over the media throughout the last year. As brands flock to establish social profiles and social marketing becomes more prevalent, we were bound to see an increase in blunders such as these.

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  • Ali Moghadam
    Customer Feedback Attack - Why Your Business Needs Criticism

    Feedback on a BlackboardCustomer feedback is one of the most important tools at your disposal. It’s an opportunity to get real people’s responses to your services, your brand and your products. It’s a free, open forum for your customers to speak their minds – and whether positive or negative, customer feedback is a huge asset.

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  • Samantha Noble
    Managing Your Brand's Reputation Online - #EdgeBristol

    This post goes live at the same time as my presentation at On The Edge Live in Bristol where I am talking about the importance of reputation and how you should be managing your brand’s reputation online.

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  • Mike Essex
    Page 1 Domination: How to Rank for Brand Terms

    Globe In HandWhen people search for your brand, or indeed that of your client, how confident are you that what they see will be positive?

    How confident are you that you can prevent negative mentions in the future?

    This blog post will teach you how the biggest brands in the world achieve this and, more importantly, how you can do it.
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